Column · why courses fail

Why most courses fail their buyers

2026-10-19 · InfoGap

Information is not the constraint

For almost any skill, the information is free and abundant. What is scarce is the ability to apply it at the required standard, in the specific situation the learner is in.

What a course actually provides

Sequence, structure and permission. Useful — but none of them is the missing link for someone who already knows what to do and is not doing it.

The evidence of failure

Completion rates. If most buyers never finish, the product was bought for a reason other than completion — usually the hope that buying would substitute for doing.

What works instead

Narrow the outcome to one deliverable. Require that it be produced. Review it against a standard. Everything else — the videos, the modules, the community — is in service of that one artefact appearing.

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