Column · abandoned carts

Why people abandon a purchase

2026-10-19 · InfoGap

The moment of doubt

By the checkout, the buyer has decided they want the outcome. What remains is the fear of being wrong — and every additional step is an opportunity to reconsider.

The common frictions

What reduces it

Showing the final total early, allowing purchase without registration, and stating exactly what happens after payment. Certainty is the product at that moment.

What does not

Discount pop-ups. They convert the undecided into the suspicious, and they train buyers to wait for the offer.

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