Column · nobody buys middle

Why nobody buys the middle option

2026-10-19 · InfoGap

The mechanism

Each tier is compared to the others rather than to the problem. The middle becomes a compromise between two things instead of a solution to one thing.

Why the expensive tier sells

Because it is unambiguous. A buyer who knows what they want chooses the option that removes the most uncertainty, not the one that balances features.

What to do instead

Offer two clear options: the smallest thing that solves the problem, and the complete version. The gap between them should be about scope, not about features you withheld.

When three tiers work

When the middle is the recommended default and its scope is genuinely different — not the same thing with limits removed.

See the data this is built on

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